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Resident FAQs

Answers to your common questions

  • Can you place a hold before I apply?

    No, applications must be complete, and approved before any property can be held.
  • Do I pay 1st Month’s rent and last month’s rent with my security deposit?

    All money is due at the time of lease signing. We do not require last month’s rent. In order to move in, security deposit, first months rent must be paid in cleared funds and the lease must be signed by all parties.
  • How old do I need to be to apply?

    Anyone over 18 who will reside in the home must apply.
  • Is the deposit refundable?

    Yes. A walk-through will be done by our maintenance coordinator, and depending on the condition of the home, some, and in many cases all of the deposit will be refunded.
  • Who needs a cosigner?

    Cosigners are not accepted. Any addition parties have equal responsibility on the lease.
  • You have a property I want to rent, how do I apply?

    Property must first be viewed with a Realtor. Afterwards, the application is done online. Click “homes for rent” then select “Apply” in the top left corner.
  • How do I pay rent?

    We accept cashier’s checks or money orders during regular business hours. Or, pay online anytime using your free resident portal.
  • I want a pet. What do I do?

    We will have to get approval from the home owner first. Once approved you will be required to pay a non-refundable pet fee. The $250.00 non-refundable pet fee is paid to the owner.
  • I want to move out, but my roommates want to stay. What do I do?

    We must be provided with proof that the remaining residents can afford their monthly rent on their own. We also need written proof that you are moving from the property.
  • My lease expiration is coming and I want to move out. What do I do?

    Call the office at least 5 days before your lease expiration and schedule a move-out walk-through. You must make sure that all your personal items are out of the home by your lease end date.
  • Who is responsible for paying for repairs and maintenance requests?

    The owner is responsible for maintaining the property in good repair. However, if damage occurs that is a result of resident abuse, or negligence to perform required resident maintenance functions, then the cost to repair is attributed to the resident. Please refer to Rental and Realty’s maintenance for more details.
  • Am I required to make my property available to section 8?

    No. As a landlord/owner you have the freedom to rent to whoever you like, so long as you are not discriminating against potential residents based on sex, religion, color, race, familial status, or national origin.
  • Are you licensed?

    Yes, Rental and Realty is a fully license brokerage with Realtor’s and staff.
  • Can I reach you after hours?

    We have an emergency number that may be used if there is an emergency at a property. (863) 289-5506
  • Can you put money directly into my account?

    Yes. ACH deposits are the preferred method for owner distributions.
  • Do I get to see the lease or sign it?

    Owners are entitled to a copy of the lease upon request. Rental and Realty group signs in lieu of.
  • Do you sell real estate too?

    Yes, Rental and Realty has several Realtors available for you at all times.
  • How and when do I get my checks?

    Owner distributions are conducted twice per month, typically around the 15th and the 28th. Owners may have any available funds ACH deposited into their accounts or request a check be mailed to them.
  • How is rent collected?

    The residents pay in the office by check, money order, or cashier’s check. They may also pay online with e-check or credit card using their online portal.
  • How long of a lease do I sign?

    Our typical lease is 12 months. We do 7-12 months upon owner approval and resident request.
  • How much security deposit is charged per resident?

    A standard deposit is $1200 minimum. If the rent per month exceeds $1200, then the security deposit rises to match the rent.
  • How soon can you start managing my property?

    We will begin managing your property once all parties have signed the management agreement, effective immediately.
  • What type of properties do you manage?

    We manage single-family homes, condos, and town homes for owners who prefer residents to have an active lease of ay least 7 months. We also manage maintenance or commercial properties.
  • What type of report do I get and how offer?

    Owners receive an owner’s statement when owner distributions are performed- typically twice a month.
  • Who holds the residents security deposit?

    Rental and Realty Group holds the security deposit on behalf of the resident in a separate non-interest bearing escrow account.